Contact Vertex Pharm

Start with the right channel.

For product verification concerns, include the series, masked code, product name and clear photographs of every side of the package.

General enquiries

info@vertex-pharmacy.com
Company, website and partnership enquiries.

Product quality

quality@vertex-pharmacy.com
Suspected defect, tampering, damaged pack or verification anomaly.

Medical information

medical@vertex-pharmacy.com
Product information enquiries from patients and healthcare professionals.

Registered address

Vertex Pharm
Baarerstrasse 23
CH-6300 Zug
Switzerland

Verification concern

Do not send a full code in public.

When contacting support, send the complete code only through a confirmed private Vertex Pharm channel. Retain the product, outer carton, vial, invoice and shipping packaging until the review is complete.

Verify product first

Pre-launch task: These role-based mailboxes must be created, secured with MFA and connected to complaint/adverse-event procedures before the website goes live.