Contact Vertex Pharm

Start with the right channel.

For product verification concerns, include the series, masked code, product name and clear photographs of every side of the package.

General enquiries

info@vertex-pharmacy.com
Company, website and partnership enquiries.

Product quality

quality@vertex-pharmacy.com
Suspected defect, tampering, damaged pack or verification anomaly.

Medical information

medical@vertex-pharmacy.com
Product information enquiries from patients and healthcare professionals.

Registered office (legal address)

Vertex Pharm
Leidsevaart 20
2013 HA Haarlem
Netherlands

Company registration and legal office only.

Waarderpolder industrial area

Plant addresses in Haarlem.

Teva Nederland B.V. (Pharmachemie)

Swensweg 5
2031 GA Haarlem
Netherlands

MSD (Merck Sharp & Dohme)

Waarderweg 39
2031 BN Haarlem
Netherlands

Verification concern

Do not send a full code in public.

When contacting support, send the complete code only through a confirmed private Vertex Pharm channel. Retain the product, outer carton, vial, invoice and shipping packaging until the review is complete.

Verify product first

Product support: Use the dedicated quality or medical-information contact for package concerns, suspected defects, adverse events or questions about product information.